back to notes

Qualities for better communication

* Ask questions to engage, provoke, and motivate the other person.
* Listen with your full attention and tune into both verbal and non-verbal cues.
* Adapt your communication style in consideration of others.
* Encourage others by recalling evidence where they have succeeded before.
* Talk through the lens of the bigger picture.
* When giving feedback, include the context of what a person did and the impact it had.
* When sharing your own experience, ensure it is relevant and include what you learned from it.