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A Scrum Master’s Perspective on Coaching through team stressors

A Scrum Master’s Perspective on Coaching through team stressors

Key Concepts

First things first:
Avoid avoidance
Have the drive to go in and resolve conflicts as you see them
Anchor back to Scrum Values

Techniques
Find the root cause
Understand viewpoints
Be the glue
Leverage leadership support when needed

Disclaimer
Drama Series Announcer Opening Monologue:
Ladies and gentlemen, the story you are about to see is true. The names have been changed to protect the innocent…

Stressors & Strategies

Stressor:
Team Turnover
What does this look like?
What’s the impact to the team?
Strategies
What are the root causes? – seek to understand -volunteered or voluntold?
What can be done…. – new person = new team -storming & re-forming is okay

Stressor:
Overly Motivated Scrum Team Member
What does this look like?
What’s the impact to the team?
Strategies
What are the root causes?
seek to understand
external pressures?
Awareness?
their view on their role’s accountability
What can be done….

Stressor:
Oil & Vinegar team members
What does this look like?
What’s the impact to the team?
Strategies
What are the root causes?
seek to understand
communication style
level of sensitivity/bluntness amongst individuals
What can be done
1:1s to dig into what’s going on
help level set and explain intentions

Template
Stressor:
____________________________________
What does this look like?
What’s the impact to the team?
Strategies
What are the root causes?
What can be done….