Where is your business?

Idea I'm pondering right now... CRM/ERP/OMS users are, in a sense, renting an interface to their data, an interface that maps out their business logic/rules and allows them to service their market.

To what degree should a business do this? How much of your processes should be entangled in something you do not own? Are people comfortable having this situation and possibly all of their data serverless or in the cloud?

So many ways to think about this:

- What is your business, really?
- How much of your employees daily satisfaction is governed by these tools?
- How many of these layers are just expertise hoarding rent-seekers?

last updated december 2019