Follow-up letter received from legacy.com
Subject: Your blog post about Legacy.com
From: Katie Falzone <email@example.com>
Date: July 4, 2010 2:31:20 AM GMT+02:00
To: Maciej Ceglowski <firstname.lastname@example.org>
Dear Mr. Cegłowski,
Thank you for sharing your experiences with Legacy.com on your recent blog post.
I was surprised to read your comments about our online-only death notices. Upon reviewing the New York Times obituary page, I found it was inadvertantly linking to our order page rather than our introductory page, where we list the price: http://www.legacy.com/nytimes/deathnotices.asp?page=OnlineNotice. This introductory page includes information about the length of time the obituary and Guest Book will remain online, the number of words that can be included, and the fee for posting the obituary.
I have updated the link on the New York Times site so that it is pointing to the appropriate page. And to prevent customer confusion in the future, we will be adding the price to our order pages as well.
As you have noticed, Legacy.com hosts the online obituary sections for hundreds of newspapers across the country. A few of our newspaper clients provide online-only obituaries as an option for families in their communities. But most of the online obituaries and Guest Books we post are connected with an obituary placed in the printed version of the newspaper, and are included in that cost.
Please accept my condolences for your loss and don't hesitate to reach out to me if we can be of any assistance now or in the future. I lost my brother-in-law to suicide 7 years ago, and I know the pain and devastation it can bring to family and friends.
Katie Falzone| Director of Operations
820 Davis Street, Suite 210 | Evanston, IL 60201
last updated july 2010