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How to cancel Xbox Live online easily

  • Log into https://live.xbox.com
  • Go to My Account
  • On the left side of the page, there is the Payment & Billing column
  • Click on Update Billing Account Information
  • Change your address to somewhere in IL- I used the address for Microsoft Midwest District, 3025 Highland Pkwy., Suite 300, Downers Grove, IL 60515
  • Back on the My Account page, there should now be a link under the "Automatic Renewal"
  • Click, and change to "Off"
  • You should get a confirmation email
  • Optionally change your address back to the correct value, to comply with the EULA and in case they need to mail you something.
  • Rejoice and share this article with other unhappy XBL users.


last updated october 2011